To be a company that can grow with its customers…
Our Strengths
Although we are an Internet-based sales company, we always keep in mind business-to-business business (e.g., when switching products or changing prices, we inform customers once and then implement the change after a certain period of time).
We value customer satisfaction by utilizing our “purchasing power” and “proposal power,” which we pride ourselves on.
Purchasing power
We provide services that satisfy our customers by placing importance on communication with them outside of the Internet, such as proposing alternatives when products are out of stock.
Ability to make proposals
We can ask questions such as, “Can you make this kind of product? “Which product should I use in this situation? We gather opinions from our customers, such as “Can you make this kind of product?
Greeting
My name is Yuichi and I am the manager of DC Amenity, a mail order site for amenity products.
I used to be a system engineer and have focused on establishing a workflow that improves operational efficiency and reduces errors.
I started Internet sales because I wanted to spend more time following up with customers and growing the store instead of spending time internally by streamlining operations.
Our company does not end when a purchase is made, but rather, based on the following management philosophy, we work daily to incorporate the opinions of our customers, grow together with them, and aim to be a sales destination that is close to our customers.
Through the sale of amenity products that are part of hotel guestrooms, we strive to improve customer satisfaction, reduce the burden on employees, and provide more value than the price.
Management Philosophy
| 即応 Immediate response | We will always keep our own attitude in any situation, listen to our customers’ voices, and respond quickly and flexibly. |
| 共躍 Joint performance | We will contribute to the advancement of all people involved with Direct Wave, never forgetting the “challenge” and the “spirit of enjoying discovery. |
| 潜考 Thoughts | As a company that handles single-use amenities, we will give deep thought to this issue and strive to balance “contribution to customers” and “environmental conservation. |
Service Introduction
At Direct Wave, we are constantly striving to improve our services to meet the various needs of our customers. Here are some examples of our services.
Eco-friendly goods
To motivate employees and increase customer satisfaction, we offer a lineup of environmentally friendly products centered on “confirming consumers’ intention to use the product,” “switching to lighter weight and alternative materials,” and “providing products and services in sizes appropriate for the product or service.
Send samples
We send samples of our products to prevent stores from finding that their products are “not what they expected” when they actually purchase them.
Marketing
We constantly collect information from facility operators, guests, and general consumers through SNS and surveys, and disseminate marketing information that is beneficial to companies and facility operators. We would be happy to share information with you and work together to improve our services.
To reduce the burden on employees
At Direct Wave, we also address the issue of reducing the burden on working employees. Here are some examples of our services.
Amenity buffet
We have created an amenity buffet page to make it easier for facilities to replenish their amenity buffets and to help reduce inventory space. Small lot orders are also available here.
HAJIMARI EASY+
We are also introducing Hajimari Easy Plus, an amenity in paper carton containers that reduces the burden of refill work and is environmentally friendly. We are always looking for new products that can improve the efficiency of our business operations.
*…Hajimari Easy Plus is not our original product.
Commitment to the SDGs
Direct Wave will cooperate with the SDGs by providing environmentally friendly products.
To provide services that empower the local economy by leveraging the potential and equity of the Internet.
Aim for sustainable and sustainable consumption by actively purchasing environmentally friendly products.
Actively listen to and flexibly respond to the voices of client companies.
History
| March 19, 2015 | Fukuoka Company Incorporation |
| March 3, 2020 | Changed address to 4 Shaguchi, Ushidacho, Chiryu, Aichi, Japan |
| January 1, 2021 | Opened DC Shop |
| June 27, 2022 | Established IT service business |
Company Profile
| name of company | Direct Wave Inc. |
| Location | 4 Shaguchi, Ushidacho, Chiryu, Aichi 472-0007, Japan |
| TEL | 056-684-5040 |
| Representative email address | dcsupport@amenity-s.net |
| Main Business Organization | Amenity Services Division, IT Services Division |
| Number of Employees | 4 (including part-time and seconded employees) |
| Accounting period | February |
| Financial Institutions | Mitsubishi UFJ Bank, Sumitomo Mitsui Banking Corporation, Rakuten Bank, Ltd. |
| Business Partners | Mitsui Sumitomo Primary Life Insurance Co. Japan Management Association Management Center Inc. Keikyu EX Inn / Pasela Resorts |
| Examples of Facilities | Guesthouses, inns, pensions, business hotels, auberges, resort hotels, city hotels, leisure hotels, boutique hotels, love hotels, homestays, guesthouses, saunas, super public bathhouses, bedrock baths, esthetic salons, spas, hot springs, salons, massage parlors, health resorts, express buses, ferries, night trains buses, sleeper trains, cab companies, travel agencies, real estate, wedding halls, family funerals, wedding and funeral facilities, campgrounds, glamping grounds, golf courses, swimming pools, gyms, sports clubs, nursing care facilities, welfare facilities, hospitals, clinics, cosmetic surgery, OB/GYN, restaurants, taverns, bars, shared seating, lounges, manga cafes, Internet cafes, screening rooms, etc. |
| URL | https://amenity-s.net |
| Online Store Name | DC Amenity |
| Establishment | March 19, 2014 |
| Type of Business | [Amenity services business ] Planning and sales of amenity and novelty products [IT services business ] Development and design of computer-related software and support related to the construction of corporate information systems |